Customer Relation Executive

0 - 5 years

1 - 3 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Industry: Automobile / Service
Location: Kottur Garden, Kotturpuram - Chennai

Job Purpose:
To ensure customer satisfaction after vehicle servicing by making post-service follow-up calls, addressing concerns, and improving service quality.

Key Responsibilities:

  • Call customers after service delivery to gather feedback.
  • Record and track customer satisfaction scores.
  • Escalate unresolved issues to the service manager.
  • Maintain accurate call logs in the CRM system.
  • Share suggestions with the team to improve customer experience.

Requirements:

  • Good communication skills in Tamil, English, Hindi.
  • Basic computer knowledge.
  • Customer-centric attitude and polite telephone manners.
  • Previous experience in customer care or call centre (automobile industry preferred).

Qualifications:

  • Minimum: 12th pass or diploma.
  • Experience: 0–5 years (freshers welcome).

Working Hours: General Shifts.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

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