Customer Relation Executive

0 years

2 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Organizes weekly and daily activities for addressing consumer complaints, including reviewing root cause analysis and remediation activities
  • Ensure timely and accurate customer and regulator responses that require cross-functional support, additional information, or in-depth work to resolve
  • Reviews all sensitive complaints to ensure material is accurate and timely
  • Monitors the CFPB portal daily and for investigation all new complaints and uploading completed responses
  • Reviews all escalation activities including loan agents, loan coordinators/schedulers, and loan service providers
  • Review and edit all procedures and team training associated with complaint management to ensure compliance
  • Creates complaint response reports, including complaint reasons, root causes, cycle time, and responsiveness
  • Ensure timely and accurate customer and regulatory responses that require cross-functional support, additional information, or in-depth work to resolve
  • Provides compliant and de-escalation training to vendors and representatives as necessary
  • Please call this no 9947640555 for more details.

Job Type: Full-time

Pay: ₹20,000.00 - ₹21,000.00 per month

Benefits:

  • Health insurance

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 9947640555

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