Customer Product Advisor

Job Description:

Customer/Product Advisor

Location: Porvorim, Goa

About Stack

Stack is on a mission to simplify better health, starting with sleep and gut health supplements that are rooted in science and designed for real life. No jargon, no fluff - just clean, effective formulations and honest, human conversations.

About the role

We view Customer Experience as part of the product, not just a support function. In a world where supplements can be confusing and over-marketed, we aim to simplify the decision-making process for our customers.Your role will be to listen, understand, and guide. Sometimes, that means recommending the right Stack product. Other times, it means being honest and telling someone Stack isn’t what they need, and that’s perfectly okay. We're looking for someone who cares deeply about helping people feel seen, heard, and informed.

What you’ll do

● Be the first point of contact for customers via WhatsApp, email, and Instagram DMs

● Understand customer needs and recommend the right Stack product (or none, when appropriate)

● Educate customers on ingredients, usage timelines, expected outcomes, and more

● Flag recurring queries to help improve our content and product communication

● Coordinate internally for reward fulfillment, replacements, or other customer-led actions

● Participate in customer research exercises (surveys, interviews, polls) from time to time based on business needs

● Communicate insights and feedback from these interactions back to the product team

● Manage our customer feedback tools (like surveys, reviews, NPS forms) and flag critical feedback, positive or negative, to the Head of Customer Experience

What we’re looking for

● 2 years of experience in a CX or product advisory role (D2C, wellness, or consumer brands preferred)

● Are excited by the idea of being a “guide” rather than a “seller”

● Empathetic communicator with a bias toward clarity and honesty

● Curious about health, nutrition, and what makes people tick

● Comfortable working independently and making judgment calls

● Based in Goa

Good to have

● Have worked with Shopify, IVR tools, WhatsApp Business and Omnichannel support tools

Interest candidates may apply at [email protected] WhatsApp +918669574085

Only shortlisted candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Sales Executive: 1 year (Required)
• Counter Sales: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person