Customer Onboarding Executive - Voice / Blended

The Restaurant Onboarding Executive will be responsible for managing the end-to-end process of onboarding new restaurant partners onto the Swiggy platform. This role involves coordinating with restaurant partners, ensuring all necessary documentation is completed, and facilitating a smooth onboarding experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for building strong partnerships. Key Responsibilities: ● Onboarding Management: ○ Coordinate with new restaurant partners to collect and verify all required documentation. ○ Guide restaurant partners through the onboarding process, ensuring all steps are completed accurately and efficiently. ○ Set up restaurant profiles on the Swiggy platform, including menu listings and pricing details. ● Relationship Building: ○ Develop and maintain positive relationships with restaurant partners. ○ Address any questions or concerns from restaurant partners during the onboarding process. ○ Provide ongoing support to restaurant partners to ensure a successful launch on the platform. ● Training and Support: ○ Conduct training sessions for restaurant staff on how to use the Swiggy platform. ○ Ensure restaurant partners are well-versed in Swiggy's policies and procedures. ○ Offer continuous support to restaurant partners to help them optimize their performance on Swiggy. ● Process Improvement: ○ Identify opportunities to streamline the onboarding process and improve efficiency. ○ Gather feedback from restaurant partners and share insights with the internal team to enhance the onboarding experience. ○ Stay updated with industry trends and competitor activities to provide innovative solutions. ● Reporting and Documentation: ○ Maintain accurate records of the onboarding process for each restaurant partner. ○ Prepare regular reports on onboarding activities and key performance indicators. ○ Ensure compliance with all legal and regulatory requirements.