Customer Onboarding and Support

Job Description

Customer Onboarding and Support Job Description About Us: DynTech is a leader in Financial Technology innovation, specializing in custom solutions for Multi-Asset trading platforms. We empower financial institutions, brokers, Prop and OTC providers with cutting-edge tools tailored to the Forex, Crypto, and Equity markets. We deliver innovative solutions that empower business and drive growth, prioritizing Quality and Collaboration in everything we do. Job brief: We are seeking a motivated and customer-focused individual to join DynTech as a Customer Support Executive. In this role, you will be the first point of contact for our clients, providing timely and professional support for their inquiries, orders, and account-related matters. You will play a key role in maintaining customer satisfaction and ensuring smooth day-to-day operations. The ideal candidate has excellent communication skills, a strong understanding of trading processes (such as Crypto, Equity, Forex, OTC & Prop Trading), and a problem-solving mind-set. Key Responsibilities: ❇️ Provide timely and effective customer support to our clients and resolve client inquiries related to our products (Multi-Asset (Crypto, Equity, Forex), OTC, Prop Trading) services, and transactions ❇️ Stay informed about market conditions to provide accurate information and anticipate client needs ❇️ Troubleshoot and address issues regarding accounts, platform functionality, and technical problems. Ensure customer satisfaction by offering effective solutions in a professional and timely manner ❇️ Document customer interactions and maintain accurate records and stay updated on industry trends and company offerings ❇️ Coordinate with internal departments to ensure timely fulfilment client prerequisite Requirements: 📣 Bachelor’s degree in Business Administration or related field 📣 Certifications in preferably International Trade, Finance, or a related field. 📣 2+ years of experience in customer service, preferably in a Stock marketing (Forex, Equity, Crypto) market. 📣 Excellent communication skills, both written and verbal 📣 Proactive, solution-oriented, and customer-focused 📣 Exceptional attention to detail and organizational skills 📣 Proven ability to manage multiple tasks without compromising accuracy What We Offer: 💥 Fully Remote Work Environment 💥 A market-aligned salary package based on experience 💥 A dynamic, inclusive, and team-oriented environment that values initiative, accountability, and continuous improvement. 💥 Professional growth opportunities in a cutting-edge industry How to Apply: ⏩ Send your resume and cover letter to hr@dyntech.io with the subject line: Application for Customer Support Executive – DynTech Show more Show less