Customer Experience Associate – D2C Jewellery Brand

ORNAZ

• Be the 

  first point of contact

   for inbound customer queries on 

  Mail, WhatsApp, and Calls

  .
• Provide 

  post-sales support

   – order updates, delivery status, customization requests, etc.
• Coordinate with internal teams (production, logistics, design) to 

  get real-time updates

  .
• Resolve concerns with empathy and ensure 

  customers feel valued and cared for

  .
• Track conversations and maintain customer records for smooth handovers.

• Hands-on exposure to 

  customer experience management

   in a fast-growing D2C brand.
• Learn how to handle 

  real-world customer interactions

   across channels.
• Develop skills in 

  problem-solving, communication, and stakeholder coordination

  .
• Internship certificate + letter of recommendation (and stipend, if paid).

• You love 

  talking to people

   and have a customer-first mindset.
• You’re fluent in 

  English & Hindi

   (both written and spoken).
• You’re patient, empathetic, and detail-oriented.
• You want to grow your career in 

  Customer Experience, Sales, or D2C Operations

  .

On-site – Gurgaon