Customer Executive

Company Description

Sanako is a global leader in language learning solutions, empowering schools with cutting-edge digital labs. We help institutions build confident speakers through immersive learning experiences.

Role Description

This is a full-time on-site role for a Customer Executive. The position is based in Noida, where the Customer Executive will work closely with customers to ensure high levels of satisfaction and service. Responsibilities include addressing customer inquiries, resolving issues promptly, providing support, and ensuring an excellent customer experience. The role also involves understanding customer needs, maintaining relationships, and fostering loyalty.

Qualifications

• Proven expertise in Customer Satisfaction and Customer Service
• Strong Customer Support and Communication skills
• Analytical skills to evaluate customer needs and resolve issues effectively
• Proactive problem-solving and time-management skills
• Ability to work collaboratively and adapt to customer needs
• Bachelor's degree or relevant professional experience in customer relations