Customer Executive - 4Bell Technology, Hyderabad.

Job Description

Job Requirements Job Title: Service Engineer or After Sales Support or Customer Executive at 4Bell Technology - Hyderabad. Company Name: 4Bell Technology Location: Hyderabad Salary: Best in Industry Employment Type: Full Time, Permanent Job Description Are you passionate about providing exceptional after-sales support? Are you technically skilled and ready to take on challenges in the realm of industrial equipment and machinery? Join our team at 4Bell Technology as a Service Engineer and be a crucial part of our Customer Success, Service & Operations department. In this role, you will play a pivotal role in ensuring the smooth functioning of our machines' services, contributing to our commitment to excellence. Key Responsibilities Handle after-sales support for machines 24/7, ensuring uninterrupted service. Install machines efficiently, ensuring they are ready for optimal performance. Attend breakdown calls from customers and helpdesk, providing prompt resolutions. Perform preventive maintenance as per SLA agreements to enhance machine longevity. Collect payments according to directives from Area Manager/Team Leader. Timely submission of vouchers to streamline administrative processes. Adhere to provided SLAs to meet customer expectations and company standards. Ensure software upgrades are carried out to keep machines up to date. Escalate calls based on the established Escalation Matrix. Qualifications Minimum 0-5 years of relevant experience in after-sales support or related field. Any Graduate (UG) degree. Any Postgraduate (PG) degree. Doctorate degree not required but valued. FAQs Q: What is the primary role of a Service Engineer at 4Bell Technology? A: As a Service Engineer, you will be responsible for handling after-sales support for machines, including installation, maintenance, attending breakdown calls, and ensuring timely software upgrades. Q: What qualifications are necessary for this role? A: We require candidates to have a minimum of 0-5 years of relevant experience and hold at least a graduate degree. Q: Is this a full-time position? A: Yes, this is a full-time, permanent position. Q: How will the salary be structured? A: The salary for this position is competitive and will be communicated during the interview process. Q: What industries does 4Bell Technology operate in? A: We specialize in the Industrial Equipment / Machinery sector. Q: What department does this role fall under? A: This role falls under the Customer Success, Service & Operations department. Q: How can I apply for this position? A: To apply, please submit your updated CV and relevant details through our application portal. Our hiring team will review your application and get in touch if there is a match. Show more Show less