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Customer Excellence Training Manager

Customer Excellence Training Manager

Kia India

4 - 10 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

training delivery customer experience management sales service soft skills training collaboration report generation communication skills interpersonal skills on training kia values behaviors customer complaint handling customer etiquette training need evaluation training planning management reports dealer score cards monthly review templates regional monthly reports annual business plan mis management status reporting problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Training Delivery and Customer Experience Management professional, your main responsibility will be to plan and conduct On Job Training for the Kia Dealer Network in India. You will be required to develop skills in dealer members to embody and promote Kia Values and Behaviors effectively. Conducting OJT training sessions for both Sales and Service team members will be a crucial part of your role, along with providing training on customer complaint handling based on identified needs. - Identify gaps in skills and knowledge within the dealership and provide necessary training interventions - Conduct soft skills training, refresher courses on customer etiquette, and overall training need evaluation and planning - Collaborate with the Regional Field team to align training needs and strategies effectively - Generate regular reports including management reports, Dealer Score Cards, Monthly Review templates, Regional Monthly Reports, and contribute to the Annual Business Plan - Manage MIS and status reporting effectively The ideal candidate for this role should have: - Proven experience in training delivery and customer experience management, preferably in the automobile sector or with automobile clients - Strong problem-solving abilities, excellent communication skills, and interpersonal skills - Capability of resolving issues promptly and engaging participants effectively during training sessions This position is based in Bengaluru, Karnataka, India, and requires a minimum of 4 to 10 years of relevant experience. If you are a proactive individual with a passion for training and customer experience management, we encourage you to apply and be a part of our dynamic team.,

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Customer Excellence Training Manager