Customer Engagement & Growth Specialist

Job Description

Customer Engagement & Growth Specialist (Healthcare SaaS) ( 1-3 years Exp. ) About Dochours: Dochours is a cloud-based clinic management system designed to streamline healthcare operations and enhance efficiency for clinics across India. Our mission is to empower healthcare professionals with an intuitive, easy-to-use platform that simplifies digital visibility, appointment scheduling, patient management, billing, and more. As we continue to expand, we are looking for a passionate and driven individual to help us build strong relationships with clinics, drive adoption, and contribute to our growth journey. Key Responsibilities: Conduct product demos and actively engage with potential customers to showcase the value of Dochours. Proactively drive initiatives to convert free users into long-term paid customers. Assist clinics in setting up and optimizing their use of Dochours to ensure a smooth onboarding experience. Visit clinic owners and potential customers to build relationships and facilitate adoption. Represent Dochours at healthcare events, industry meetups, and networking opportunities. Collaborate with the marketing and product teams to refine messaging and improve user engagement strategies. Gather customer feedback and insights to inform product improvements and feature development. Who You Are: A proactive and strategic thinker with a passion for healthcare technology. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders. Strong understanding of SaaS products and product-led growth strategies. Comfortable with both online and offline customer engagement, including virtual demos and in-person meetings. Self-motivated, adaptable, and eager to thrive in a fast-paced startup environment. Previous experience in customer success, sales, business development, or product advocacy (preferably in SaaS or healthcare) is a plus. Why Join Us? Make a Real Impact: Play a crucial role in shaping the future of healthcare technology by helping clinics streamline their operations and improve patient care. Own Your Growth: Take on a dynamic role with high ownership, where your ideas and efforts directly contribute to the company s success. Work with a Passionate Team: Join a team that values innovation, collaboration, and a customer-first mindset. We believe in empowering individuals to take initiative and drive change. Collaborative & Rewarding Work Culture: Enjoy a work environment that prioritises performance over rigid structures, with opportunities for career advancement and performance-based incentives.