Customer Development Executive

• Customer Development Executive is responsible for client retention, renewals price increase up-selling and Compliant Management related to the commercial clients.
• The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

• Focus on client retention, renewals price increase up-selling
• Compliant Management- To identify resolve customer complaints within the specific timelines
• Alert Account Management- To identify the alert customer bring the possibility of the revival of the accounts
• To provide recommendations suggestions to the branch for the improvement
• Conduct regular reviews terminate the non-revival accounts
• SPOC for Branch Renewals
• Total concentration on Renewal business only
• Sole Responsible
• On-time CCM/SQS/SQA
• Timely Terminations
• Coordination between Customers Operations
• Increase in Branch New Sales as Branch CSEs can focus only on New sales
• Reduction in Outstanding
• Lead Generation

• Advance Renewal Followup / CCM
• Customer Objection Handling - with the help of operation
• Renewal letter with PI
• Regular follow-up for renewal and updation in the Renewal portal
• OCC entry from the Renewal portal
• Timely termination from the renewal portal
• Outstanding followup
• SQA

• Clear communication skills.
• Attentiveness.
• Ability to use positive language.
• Time management skills
• Data Analysis

• Productivity Improvement
• Renewal % Improvement
• Effective review customer wise
• Process Understanding and Implementation
• Renewal Portal Usage in Totality
• Increase in Branch New Sales

• Any Degree
• Two wheeler Licence

• Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is.

We believe in:

• Safety
• Integrity
• Innovation
• Learning Development
• Open Transparent
• Performance Orientation