Customer Delight Manager

1 - 5 years

2.0 - 4.5 Lacs P.A.

Kolhapur, Bengaluru, Surat

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Non Voice ProcessVoice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage customer complaints and feedback to improve overall customer satisfaction. Develop and implement effective strategies for resolving complex issues. Collaborate with cross-functional teams to identify root causes of problems and implement solutions. Analyze data to track key performance indicators (KPIs) related to customer delight. Provide training and coaching to team members on best practices for handling customer interactions.

Renewable Energy, Solar Energy
Mumbai

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