Customer Delight Executive

About Us:

At Dream a Dozen, we’re redefining gourmet gifting with a focus on desi-ness, creativity, quality, and unforgettable experiences. From bespoke corporate treats to artisanal baked goods, our growing team of 20 is passionate about leaving a mark—and we want someone ready to grow with us

Role Overview:

A hybrid role for multitaskers who love both logistics and people. You’ll ensure seamless operations, from inventory to vendor ties, while also being the voice of our brand, delighting customers at every touchpoint.

What You’ll Do:

Customer Delight:

• Address customer inquiries, understand their needs, and close orders with creative suggestions.
• Punch in client orders and reconcile payments with precision.
• Provide timely updates to customers about their orders and dispatch.
• Collect and record customer feedback to help us improve.

Operations Management:

• Coordinate daily operations between the kitchen, delivery, customer service, and logistics teams.
• Ensure quality checklists are completed before every dispatch.

Inventory Management:

• Forecast inventory needs and maintain optimal stock levels.
• Check received items against indents and re-order as necessary.

Vendor Management:

• Source vendors offering the best quality, rates, and payment terms.
• Build and maintain strong relationships with vendors for seamless operations.

What We Need:

• Hospitality degree or equivalent experience in guest relations/customer support.
• Flexibility with working hours and a deep understanding of the hospitality industry.
• Detail-oriented with a hands-on approach to teamwork.
• Strong communication and leadership skills.
• Proficiency in Excel and familiarity with checklists.
• Basic understanding of Kannada and fluent in English.
• Comfortable with smartphone operations and navigating Bangalore’s geography
• Strong negotiation skills and high levels of patience

What you should know:

• This is an on-site Role, not work from home
• This role has a 6 day work week with 1 weekday off
• This role gets 12 casual leaves + 1 birthday leave + 4 national holidays + 12 WFHs.
• Dream a Dozen currently has a growing team of 20 people and the leadership gives personal attention to each individual's learning, we are a young and energetic team with the ambition to leave a dent in this industry as we grow

Write to us at [email protected] with the subject line: “Application for Customer Delight & Operations Executive” and include a cover letter about why you are the perfect fit along with your resume attached.

Job Type: Full-time

Pay: ₹10,408.34 - ₹25,150.06 per month

Benefits:

• Paid sick time

Work Location: In person