Customer Coordinator

Job Description

Hi everyone!! Warm Greetings from Intertek. Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely. True to the spirit of our founders, we lead the industry with unparallel ATIC services. The spirit ignited by our co-founder Thomas Alva Edison who gave one of the biggest inventions to the world - lightbulb, has guided all the Intertekers for 130 years and we continue to discover the Edison in ourselves every day! The opportunity for you to be a part of this heritage is right there, join our ever-better journey its time to unveil your destiny. MAJOR RESPONSIBILITIES: To contact the customer for any queries arising from test requisitions during sample Registration. To ensure that the test requisition and samples are complete and adequate before the samples are sent to the laboratory for testing. To coordinate with other members of the staff of the laboratory for matters related to tests. To answer enquiries from customers on test standard, procedures, results and charges. To monitor the progress of the tests and liaise with the Laboratory Supervisor to ensure that the tests are completed within the stipulated time. To maintain all communications received from the buyers in order. To register the complaints received and bring to the notice of his supervisors. Ensure TAT for each and every report and reach the customer on time To Seek Customer Feedback.