Customer Contact Comms Associate-Voice

 About The Role  

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? An Email DBR (Digital Banking Representative) at Bank is responsible for being the first point of contact for customers, assisting with their banking needs, resolving inquiries, and providing exceptional service. The ideal DBR has strong communication skills, problem-solving abilities, and a commitment to customer satisfaction. An Email DBR will service inquiries but not limited to:account status, balance inquiries, card replacements, lending products, document review, and transaction inquiries. Email DBRs will also screen emails and help forward them to the correct departmentCandidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

Banking

Financial Services

Written and verbal communication

Zendesk

ADP

Office

Google Suite

Customer Relationship Management software

Slack

Telephony software

Digital Banking

1-2 year(s) of previous experience in customer service, banking, or a related field

Excellent verbal and written communication skills. Strong language comprehension and spelling. Ability to type a minimum of 35 words per minute

Ability to effectively navigate multiple systems at a time while assisting live customers

Problem solving skills with a customer-first attitude

Ability to work in a fast-paced environment and adapt to changing customer needs

Strong set of customer service skills including but not limited to empathy, de-escalation, active listening, and attention to detail

Ability to clarify and explain complex banking regulations/processes/timeframes to customers

Roles and Responsibilities: ?Promote customer loyalty by providing personalized service and identifying opportunities to enhance their banking experience?Process card replacements for lost or stolen cards?Assist customers with questions related to Varo's lending products such as:Varo Believe, Varo Advance, and Varo Line of Credit ?Assist customers with transaction inquiries related, but not limited to:pending transactions, declined transactions, and direct deposit status?Troubleshooting customer account issues and processing account closure requests?Reviewing customer submitted documents ?Routing incoming emails to other departments?Uphold banking polices, security procedures, and compliance regulations?Refer customers to appropriate departments for different banking needs
 Qualification Any Graduation