ABC Digital Ltd logo

Customer Consent Manager

10 - 15 years

2 - 3 Lacs

thāne

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

development governance management compliance data communication efficiency enablement audit score modification integration collaboration effectiveness coordination content engagement

Work Mode

On-site

Job Type

Part Time

Job Description

Job Purpose

To lead the development, implementation, and governance of the enterprise-wide consent management framework across all digital platforms, ensuring full compliance with regulatory requirements and internal data privacy standards. The role is responsible for driving customer trust through transparent consent communication, integrating consent workflows seamlessly into digital journeys, and enhancing data protection while enabling business efficiency and cross-sell readiness.

Key Performance Indicators (KPIs)

Financial / Business Impact

    Increase in customer consent opt-in rates across digital platforms
    Reduction in consent-related drop-offs in digital journeys
    Contribution to cross-sell enablement through compliant data availability

Compliance & Governance Metrics

    % compliance with RBI, GDPR, and emerging data privacy regulations
    Number of compliance breaches or audit observations (target: zero)
    Timely implementation of regulatory updates within defined SLAs

Customer & Experience Metrics

    Customer consent satisfaction/clarity score (measured via feedback or surveys)
    Improvement in customer trust indicators (lower opt-out, higher engagement)
    Turnaround time for customer consent modification or revocation requests

Process & System Integration Metrics

    Integration success rate of consent systems across apps and platforms
    Uptime & performance adherence of consent management system (>99%)
    Accuracy of customer consent data captured and reflected across systems

Capability & Collaboration Metrics

    Timeliness and effectiveness of coordination with Content SPOC and digital teams
    Number of enhancements driven in consent frameworks based on customer or regulatory inputs
    Stakeholder engagement and adoption rate of updated consent processes

Minimum Experience Level

10 - 15 years

Job Qualifications

Graduate

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