Customer Connect Specialist

As a member of the Customer Service & Contact Center Operations team at Hitachi Energy in Chennai, India, you will be part of a diverse and collaborative group. Hitachi Energy is a global technological leader committed to ensuring a sustainable energy future for all. **Role Overview:** - Collaborate with team members to deliver exceptional customer service and support. - Handle inquiries and issues from customers through various communication channels. - Maintain accurate records of customer interactions and transactions. **Key Responsibilities:** - Interact with customers to provide information in response to inquiries about products or services. - Address and resolve customer complaints to ensure customer satisfaction. - Identify and escalate priority issues to the appropriate channels. - Keep records of customer interactions, transactions, comments, and complaints. - Communicate and coordinate with internal departments as needed to resolve customer issues. - Stay up-to-date on product knowledge and company policies. **Qualifications Required:** - Excellent communication skills in English (additional language proficiency may be a plus). - Strong problem-solving abilities and attention to detail. - Customer service experience preferred. - Ability to work effectively in a team environment. - Proficiency in using customer service software and tools. Kindly note that the above job description is based on the provided details and may vary slightly in the actual job posting.,