Customer Care Support Role

Job Description

Role : 1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback. 2) Record and document customer feedback accurately and comprehensively. 3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems. 4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams. 5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution. 6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates. 7) Maintain a professional and courteous demeanor while communicating with customers.