Customer Care Support

As a Customer Care Support at our company, your role will involve the following key responsibilities: - Attend incoming calls and manage customer queries from farmers, dealers, and distributors. - Provide timely solutions and technical support related to products, crops, pest management, and field issues. - Prepare, review, and manage marketing and technical content as required. - Assist the Marketing Manager by creating relevant content for social media platforms. - Manage and update technical content on the company website. - Maintain customer data and prepare reports using MS Excel (including VLOOKUP, Pivot Tables, etc.). - Coordinate with internal teams (Sales, Marketing, Technical) to ensure smooth communication and customer satisfaction. - Understand crop patterns, agronomy practices, and regional crop-related needs to guide customers effectively. Qualifications required for this role include: - B.Sc (Agri) / ABM (Agriculture Business Management) Experience: - 1-2 years Preferred Industry: - Agro Chemical / Agriculture Input Industry Additionally, you should possess the following skills and competencies: - Strong communication skills in English, Gujarati, and Hindi - Good written communication and documentation ability,