Customer Care Support

Role - Customer Care Support

Qualification: B.Sc (Agri) / ABM (Agriculture Business Management)

Experience: 1-2 years

Preferred Industry: Agro Chemical / Agriculture Input Industry

Job Location: Ahmedabad, Gujarat

Key Responsibilities:

• Attend incoming calls and manage customer queries from farmers, dealers, and distributors.

• Provide timely solutions and technical support related to products, crops, pest management, and field issues.

• Prepare, review, and manage marketing and technical content as required.

• Assist the Marketing Manager by creating relevant content for social media platforms.

• Manage and update technical content on the company website.

• Maintain customer data and prepare reports using MS Excel (including VLOOKUP, Pivot Tables, etc.).

• Coordinate with internal teams (Sales, Marketing, Technical) to ensure smooth communication and customer satisfaction.

• Understand crop patterns, agronomy practices, and regional crop-related needs to guide customers effectively.

Skills & Competencies:

• Strong communication skills in English, Gujarati, and Hindi

• Good written communication and documentation ability