Customer Care Specialist

Job Description

Job Title: Customer Support Executive – International Voice/Chat Location: Kolkata (Work from Office) Shifts: Evening/Night (Rotational) Working Days: 5–6 days/week Cab: Provided (Pickup & Drop) Role Overview: We are hiring experienced candidates for international voice and chat support. You’ll handle customer queries, provide resolutions, and ensure a high-quality support experience. Requirements: Education: Graduation (any stream) Experience: Minimum 1 year in BPO/Customer Support (International Voice/Chat preferred) Communication: Excellent spoken and written English Compensation: In-hand Salary: ₹19,000 – ₹25,000/month Performance Bonus: Up to ₹2,000/month Travel Allowance: ₹1,400/month Cab Facility: Available for night shifts Interview Process: HR Screening (Voice, Grammar, Accent) Functional Round (Mock Call/Chat) AMCAT (Min. Score: 58) Final Operations Round Job Type: Full-time Pay: ₹19,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Language: Hindi (Preferred) English (Required) Location: Kolkata, West Bengal (Required) Work Location: In person