Customer Care Require for Chat Process

0 years

1 - 3 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Undergraduate/Graduate Require for Customer Care Associate Job Role

Job Role & Responsibilities -

  • Manage incoming chats & as per situation you need to call the customer
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Identify and assess customers needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.

Fresher/Experience Both Can apply for this Job.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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