Customer Care Representative

Job Description

About House of EM5: House of EM5 is a dynamic lifestyle brand known for its commitment to quality, creativity, and customer satisfaction. We believe in creating exceptional experiences for our customers through innovative products and outstanding service. As we grow, we're looking for passionate individuals to join our team and contribute to our customer-first culture. Position Overview: We are seeking a dedicated and empathetic Customer Care Representative to be the voice of House of EM5. You will play a vital role in delivering exceptional customer service by responding to inquiries, resolving issues, and providing a seamless support experience across multiple channels. Key Responsibilities: Serve as the first point of contact for customer inquiries via phone, email, live chat, and social media. Provide accurate, valid, and complete information about products, orders, shipping, and returns. Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution. Follow up to ensure resolution and maintain high levels of customer satisfaction. Maintain detailed records of customer interactions and transactions. Collaborate with internal teams (e.g., Sales, Logistics, Product Development) to ensure a consistent customer experience. Identify and escalate priority issues appropriately. Stay up-to-date on product knowledge, brand initiatives, and service policies. Show more Show less