Customer Care Manager

Job Description

CCM is responsible for implementation of customer care activities such as Post-Service Follow-up, complaints tracking and updating complaints, etc. Ensure effective PSF is done by CCEs as per script to achieve high contact %age Front office upkeep, customer receiving area cleanliness. Ensure feedback from customers through cards and actions on dissatisfied customers. Complaints tracking and pending complaints reports. Complaints resolution compliance as per system. Organizing customer meets. Ensuring customer feedback during checkup camps. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 1 year (Required) Work Location: In person