Customer Care Manager

Job Description

Understanding of the automobile industry, including dealership operations and service processes. Handling customer inquiries, complaints, and feedback, ensuring a positive customer experience. Identifying and resolving customer issues efficiently and effectively. Analyzing customer data to identify trends and areas for improvement. Coordinating with dealerships and service centers to ensure timely and quality service delivery. Building strong relationships with customers to foster loyalty and repeat business. Excellent verbal and written communication skills to effectively interact with customers and colleagues.