Customer Care-International

Customer Success Associate | 1 yr exp | Gurugram

Role Description

This is a full-time on-site role for a Customer Care-International professional, based in New Delhi. Responsibilities include providing exceptional customer support, addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction. The role also requires maintaining accurate records, collaborating with teams to improve processes, and providing analytical insights to enhance customer experiences.

Qualifications

• Customer-focused skills: Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction.
• Communication skills: Strong verbal and written communication abilities for effective interaction with diverse customer bases.
• Analytical abilities: Solid Analytical Skills to identify issues and suggest solutions to improve customer processes.
• Additional skills: Ability to work in an on-site environment, proactively resolve challenges, and adapt to customer requirements.
• Prior experience in an international customer care or service role is an added advantage.