Customer Care Executive - Voice Process

Job Description

Greetings from Buzzworks !! We have an opening for a customer care executive role where we hire for for a Tier 1 Company. Here's the details for the requirement. Customer Support Executive Role: Customer Support Executive Business Vertical: BPS Technology Location: Hyderabad Role Objective: A Customer Support Executive handles inbound calls / handles chats / replies to emails. The responsibility is to respond to incoming calls from the customers to address their queries / concerns, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Roles and Responsibilities: Should be able to resolve customer queries & handle grievances to preserve the company’s reputation Build sustainable relationships and trust with customer through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Take the extra mile to engage customers & take initiatives in the team Making sure the job is completed within the defined SLA / TAT time Should be focused to achieve 100% customer satisfaction and zero client or customer escalations Informs customers by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures Escalate appropriate issues and follow-up till closure Keep records of customer interactions, process customer accounts and file documents Skills and Experience 0-11 months of experience in customer support (voice and non voice) Excellent communication and interpersonal skills International calling experience is preferred Proficient with computers and other productivity suites Should have strong analytical & convincing skills Ability to apply the training knowledge in real world situations Flexible to work in shifts Good typing skills Good at multitasking – Handling voice / non-voice activities together