Customer Care Executive

Job Description

Cal - 7742087843 Roles and Responsibilities Handle customer inquiries via phone calls, emails, and chats to resolve their concerns and provide excellent customer service. Provide product information, answer questions about products/services offered by the company. Identify opportunities to upsell/cross-sell relevant products/services based on customer needs. Escalate complex issues to senior team members or supervisors when necessary. Maintain accurate records of all interactions with customers using CRM software.