Job Description

Role & responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns. Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism. Collaborate with internal teams to escalate complex issues and ensure seamless resolution. Maintain records of all interactions with customers using CRM software. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Preferred candidate profile 0-2 years of experience in BPO/Call Centre environment. Strong communication skills in English (written & spoken). Ability to work on Inbound Voice Process/Customer Care/Customer Service roles. Basic computer knowledge with proficiency in MS Office applications. 24*7 shift 5.5 days working work from office Job location- Startek, PLot no. 247, sector 18, udyog vihar phase 4, gurgaon, Haryana-122018