Customer Care Executive

Job Description

.. Hi Jobseekers, Greetings from ShiningStars ITPL ! We are Hiring for CUSTOMER SUPPORT EXECUTIVES ! Role : Customer care executive Process : Voice Process Salary : 16k ctc to 25.5k ctc Working days : 5.5 / 6 days Roles of a Customer Care Executive Handle customer interactions professionally and efficiently via inbound/outbound calls, live chat, and emails. Resolve product or service-related inquiries, issues, and complaints in a timely manner. Document all customer interactions accurately in CRM tools and ensure proper follow-up. Provide information about products, services, and policies. Escalate unresolved or complex issues to the appropriate internal teams. Meet daily, weekly, and monthly performance metrics (e.g., CSAT, FCR, AHT). Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated on company policies, systems, and processes. Preferred candidate profile .Any graduate or undergraduate. .Excellent communication skills . .Comfortable with rotational shifts. For any query or to apply contact me : Niyati Vyas - 9369022693