Customer Care Executive - Retail Background Experienced

Job Description

Attend walk-in customers, inbound calls, respond to emails, and provide information about Muthoot FinCorps products and services. Maintain all data and records related to daily transactions, file documents and ensure that all customer records are up to date and accurate. Interact with the customer, collect feedback, and take note of the customer’s suggestions on what can potentially improve their experience. Business Development and Promote and maintain positive relations with both existing and potential customers. Engage and interact with walk-in customers to identify their needs and suggest suitable products or services that can benefit the customer.