Customer Care Executive

2 years

0 Lacs

Posted:9 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Description

Objective: To actively engage with prospective leads through timely follow-ups, convert inquiries into school walk-ins, and coordinate effectively between parents and campus counsellors to ensure a smooth admissions experience.

Key Responsibilities:

  • Proactively follow up on incoming leads through calls, WhatsApp, and other CRM-enabled communication channels.
  • Convert inquiries into confirmed school walk-ins by clearly communicating value propositions and addressing parent queries.
  • Coordinate with on-ground campus counsellors to schedule appointments and ensure seamless handovers.
  • Maintain accurate records of all conversations and follow-ups in the CRM system.
  • Meet daily, weekly, and monthly call and conversion targets as set by the team lead.
  • Share regular updates and feedback from parents to improve outreach strategies.

Educational Qualification:

  • High school diploma or bachelor's degree.

Skills Required:

  • Excellent verbal communication skills in English
  • Energetic, smart, and confident individuals with a target-driven approach and a pleasant phone presence.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Familiarity with CRM tools and basic data entry is an advantage.

Work Experience :

  • Minimum 1–2 years of experience in tele calling, sales, or customer service, preferably in the education sector or EdTech.

Salary Range:

Salary will be commensurate with experience

Job Type: Permanent

Application Question(s):

  • If selected can you join immediately?

Language:

  • English (Preferred)

Work Location: In person

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