Customer Care Executive

Job Description

Group Company: HDFC Bank Limited Designation: Virtual Care-Officer Customer Care Office Location: Bank House -Bangalore Jayanagar Position description: Customer Interaction & Query/Complaints Management Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) • Enquiries & transactions related to the products availed by the customer. • Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. • Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc Job Type: Permanent Pay: ₹14,500.00 - ₹24,000.00 per month Benefits: Provident Fund Schedule: Day shift Application Question(s): Are you ok for Jayanagar Bangalore Can you speak Basic English and Kannada Education: Bachelor's (Preferred) Location: Jayanagar, Bengaluru, Karnataka (Preferred) Work Location: In person Speak with the employer +91 7801027439