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Policybazaar
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Customer Care Executive

Customer Care Executive

Policybazaar

0 - 5 years

2 - 4 Lacs

gurugram

Posted:Just now| Platform:

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Skills Required

customer service bpo inbound process communication skills customer support bpo customer service cse solving queries customer care voice process customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

*ONLY IMMEDIATE JOINERS APPLY**

Job description

Customer Service Executive

Location: Gurugram, Haryana

Interview Mode- Only Face-to-Face (No Virtual Interviews)

Qualification- 0-3 yrs (Freshers are welcome)

Salary Package- 2.5 LPA to 4 LPA

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls to address customer queries and concerns.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction through professional communication and problem-solving.
Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

Excellent communication skills (verbal and written) in English and Hindi.
Ability to handle customer queries efficiently and politely.
Basic computer knowledge and proficiency in MS Office and email.
Patience and empathy to manage difficult or irate customers.
Prior experience in a call center or customer support role is a plus.
Freshers and experienced candidates can both apply
Minimum education: Graduate

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