Key Responsibilities· Respond quickly to customer queries via WhatsApp and social media (Instagram, Facebook). · Share product details, pricing, and styling suggestions. · Maintain a lead tracker and ensure timely follow-ups. · Coordinate with logistics for dispatch updates and customer communication. · Escalate key issues or complaints to management for resolution. Key Responsibility Areas (KRAs)· Response Time: Reply within 1 hour during business hours. · Customer Satisfaction: Maintain 95%+ positive feedback. · Lead Management: Track all inquiries and conversions accurately. Desired Skills & Qualifications· Graduate (any discipline); fluent in English. · Proficient in WhatsApp Business, Instagram & Google Sheets. · Strong communication, problem-solving, and follow-up skills.

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Customer Care Executive

thanisandra, bengaluru/bangalore

1.0 - 31.0 yrs

INR 2 - 2 Lacs

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Customer Care Executive