Job Description

Company Overview Onactive@Shri123 is a dynamic and innovative company based in India, dedicated to providing exceptional customer service and support. Our mission is to enhance customer satisfaction while delivering user-friendly solutions that meet our clients’ needs. We value teamwork, integrity, and a customer-centric approach to business. Join us as we strive to create a positive and engaging work environment where employees can thrive. Role Responsibilities Respond to customer inquiries via phone, email, and chat. Provide accurate information regarding products and services. Handle customer complaints effectively and professionally. Document customer interactions and feedback in the system. Assist customers with technical issues and troubleshooting. Follow up on pending inquiries and ensure timely resolution. Maintain a high level of professionalism and courtesy. Work collaboratively with the team to enhance service delivery. Identify and escalate complex issues to the management. Participate in regular training sessions to improve service skills. Contribute to policy updates and process improvements. Assist in maintaining department metrics and performance goals. Stay updated with product knowledge and services offered. Provide feedback to enhance the customer service process. Engage in promotional activities and customer satisfaction surveys. Qualifications High school diploma or equivalent; bachelor’s degree preferred. Proven experience in customer service or related field. Strong verbal and written communication skills. Ability to operate in a fast-paced environment. Familiarity with CRM software and data entry processes. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Excellent time management and organizational skills. Team-oriented with a collaborative mindset. Ability to adapt to changing situations and customer needs. Knowledge of conflict resolution strategies. Ability to multitask and prioritize workload effectively. Willingness to engage in continuous learning and skills development. Strong technical aptitude for assisting customers. Fluency in English; proficiency in additional languages is a plus. Customer-focused attitude with a passion for helping others. Availability to work flexible hours, including weekends. Skills: technical aptitude,technical support,teamwork,conflict resolution,organizational skills,customer-focused,time management,team collaboration,problem solving,communication skills,microsoft office suite,adaptability,crm software,data entry,customer service,multitasking Show more Show less