Customer Care Executive

0 years

1 - 0 Lacs

Posted:3 weeks ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

  • Excellent verbal and written communication skills (English) Excellent verbal communication skills Hindi. Strong phone contact handling skills & active listening.
  • Familiarity with Customer Relationship management systems and practices.
  • Customer orientation and ability to adapt/respond to different expectations of customers.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Prior experience in Customer Service industry.
  • Identify and assess customers’ needs to achieve customer delight.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Provide appropriate solutions to customer complaints within the time limits and follow-up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies Go the extra mile to engage customers.
  • Ready to work in Night shifts and rotational shift and rotational week off as per roster requirement.

Skill sets required

  • Good Communication Hindi / Tamil (Must) .
  • Multitasking, Active listening, adaptable, Flexible.
  • Good in email communication Good in Excel, Word, PPT.
  • Quick learner / Proactive / Personalized / Convenient/ Competen.
  • Team player / Good coordination.
  • CCTV/Surveillance alert Monitoring or Electronics / Electrical knowledge basic knowledge

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,231.93 - ₹18,000.00 per month

Work Location: In person

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