Customer Care Executive

Livspace

1 - 3 years

3 - 4 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

inbound process telecalling customer care outbound process domestic voice process bpo voice domestic voice inbound calls domestic calling voice process voice support outbound calling

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Answering calls and mails to guide customers about Livspace design services and products for end-to-end home design projects as per the SLA and TAT.
Assisting customers while they shop online; guiding them on the best design products for their homes.
Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries.
Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints
Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification
Make reminder calls to clients, send follow-up emails, and schedule appointments

Preferred candidate profile

Great written and verbal communication skills

Good listener with active problem solving skills
Good interpersonal and analytical skills
Quick learner and open to learning new channels or processes
Flexible with work timings/ schedule and availability.
Knowledge of social media platforms
E-commerce experience is a bonus

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