Customer Care Executive

**Job Description** for a **Customer Care Executive**. You can tailor it based on your company's industry, expectations, and seniority level:

# **Job Title: Customer Care Executive**

**Location:** [Kota, Rajasthan or Remote]
**Job Type:** [Full-Time / Part-Time / Contract]**Department:** Customer Service**Reports To:** Customer Care Manager / Team Lead

### **Job Summary**

We are looking for a highly motivated and empathetic **Customer Care Executive** to join our customer service team. The ideal candidate is skilled in communication, problem-solving, and conflict-resolution, ensuring every customer receives world-class support in a timely and professional manner.

### **Key Responsibilities**

- Respond to customer inquiries via phone, email, chat, or social media in a clear, courteous, and professional manner.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering solutions.- Maintain customer records by updating account information and documenting interactions.- Provide information about products and services, and assist with placing orders, returns, refunds, account setup, etc.- Escalate unresolved customer issues to the appropriate departments or team leaders.- Follow up with customers to ensure issues are resolved to their satisfaction.- Meet daily and monthly targets for call handling, issue resolution, and customer satisfaction.- Contribute to team effort by achieving assigned KPIs (Key Performance Indicators), attendance, and quality standards.- Gather customer feedback and share insights with management for continuous service improvement.

### **Required Qualifications & Skills**

- High school diploma or equivalent (Bachelor’s degree is a plus).
- Proven experience in a customer service or support role (1+ years preferred).- Excellent verbal and written communication skills in [Language].- Strong active listening and interpersonal skills.- Ability to multi-task, prioritize, and manage time efficiently.- Familiarity with CRM systems, support tools, and basic computer applications.- Patience, empathy, and a customer-centric approach.- Willingness to work in shifts, including weekends or holidays, if required.

### **Preferred Qualifications**

- Experience in [industry e.g., e-commerce, telecom, fintech, healthcare] is a bonus.
- Multilingual abilities are a plus.- Knowledge of helpdesk or ticketing software (e.g., Zendesk, Freshdesk, Salesforce, etc.).

### **What We Offer**

- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.- A supportive work environment with ongoing training.- Health and wellness benefits, paid time off, and employee rewards.

**Application Instructions:**
Interested candidates should submit their resume and a brief cover letter describing why they are a good fit for the position +917976996875

Job Types: Full-time, Fresher

Pay: ₹7,000.00 - ₹15,000.00 per month

Work Location: In person