Customer Care Executive

0.0 - 5.0 years

0.5 - 0.8 Lacs P.A.

Mumbai

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Customer CareCustomer RelationshipHandling Customer QueriesCustomer SupportSolving QueriesClient Satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns and issues. Provide excellent customer service by listening actively, empathizing with customers' problems, and offering solutions. Meet performance targets for call handling time, resolution rates, and first-call resolution. Desired Candidate Profile Excellent communication skills in English language (written & spoken). Strong problem-solving skills with attention to detail.

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