Customer Care Executive

Job Description

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through effective communication skills. Identify opportunities to upsell/cross-sell relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software (e.g. Zoho). Desired Candidate Profile 0-2 years of experience in BPO customer service or related field. Excellent English language proficiency with strong verbal and written communication skills. Ability to work in a fast-paced environment with multiple priorities simultaneously. Strong convincing power to handle difficult customer situations effectively. Basic computer knowledge with familiarity in MS Office applications.