Customer Care Executive

Job Description

Job Title: Customer Service Executive Company: International Institute for Data Science & Technology (IIDST) Location: Noida (Onsite) Company Website: https://iidst.org Working Days: 6 Days a Week ● Sunday: Work from Home ● 1 Weekday Off (As per rotational roster) Job Summary: IIDST is looking for a proactive and people-focused Customer Service Executive to join our dynamic team. In this role, you will serve as the key point of contact for enrolled students, providing guidance, support, and solutions. You’ll coordinate with students, trainers, and internal teams to ensure smooth scheduling and learning experiences. Key Responsibilities: ● Act as the first point of contact for student queries and concerns. ● Coordinate class schedules between students and trainers. ● Ensure timely communication regarding class timings, reschedules, or cancellations. ● Maintain accurate records of student progress and feedback. ● Liaise with trainers to assess their availability and match schedules with student needs. ● Provide assistance through calls, emails, and chat support. ● Ensure a high level of customer satisfaction by handling issues effectively and empathetically. ● Maintain updated knowledge of all IIDST programs and courses to better assist students. Requirements: ● 0–2 years of experience in a similar customer-facing or coordination role. ● Strong verbal and written communication skills. ● Excellent organizational and multitasking abilities. ● Proficiency in Microsoft Office and familiarity with CRM tools is a plus. ● Ability to work under pressure and handle real-time queries with a calm demeanor. Why Join IIDST? ● Be part of an institution dedicated to advancing education in data science and technology. ● Work with passionate professionals in a collaborative and innovation-driven environment. ● Opportunity to grow and develop in the field of education services. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How soon you can join? Language: English (Preferred) Work Location: In person