Customer Care Executive

Job Description

1.1. Manage inbound and outbound calls in a specified timely manner. 1.2. Identify patients’ need, clarify information, research every issue and provide solutions and/or alternatives. 1.3. Build sustainable relationships and engage patients by taking the extra mile. 1.4. Keep records of all conversations in our call center database in comprehensible way. 1.5. Meet personal/team qualitative and quantitative targets. 1.6. Responsible to convert maximum leads received. 1.7. Maintain the accurate level of quality in each call. Guiding the patients throughout the treatment. We are hiring for Jadavpur location , Candidate Language knows - Bengali , Odiya, Assamese, Candidate share profile - shreshtha.sen1@indiraivf.in or WhatsApp - 7230015044 Job Type: Full-time Pay: ₹12,000.00 - ₹19,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person