Customer Care Executive

Job Description

1.1. Manage inbound and outbound calls in a specified timely manner. 1.2. Identify patients’ need, clarify information, research every issue and provide solutions and/or alternatives. 1.3. Build sustainable relationships and engage patients by taking the extra mile. 1.4. Keep records of all conversations in our call center database in comprehensible way. 1.5. Meet personal/team qualitative and quantitative targets. 1.6. Responsible to convert maximum leads received. 1.7. Maintain the accurate level of quality in each call. Guiding the patients throughout the treatment. Job Type: Full-time Pay: ₹12,000.00 - ₹19,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Udaipur - 313001, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred)