Customer Care Executive

0 years

1 - 2 Lacs

Posted:1 hour ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

The Service & Feedback Caller is responsible for contacting customers post-service or post-purchase to ensure they had a satisfactory experience. This role focuses on gathering feedback, addressing basic concerns, and sharing insights with the team to improve service quality and customer satisfaction.

Key Responsibilities

  • Conduct outbound calls to customers to gather feedback regarding their service experience.
  • Confirm whether customers have received the product/service as expected.
  • Record customer feedback accurately in the system.
  • Identify service issues or customer dissatisfaction and escalate to concerned teams for resolution.
  • Maintain a polite and professional tone throughout communication.
  • Provide general information to customers when required.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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