Customer Care Executive (Thane/Malad) Fresher Job

Job Description

About the job: Key responsibilities: 1. Handle inbound and outbound calls to assist customers with their queries, concerns, and requests 2. Communicate effectively and professionally in spoken English to ensure a clear and positive customer interaction 3. Identify and understand customer needs to provide quick and accurate solutions 4. Maintain detailed and accurate records of all voice interactions in our CRM system 5. Resolve customer complaints promptly and follow up to ensure complete satisfaction 6. Work closely with team members and supervisors to ensure seamless support and service delivery 7. Stay informed about products, services, and company policies to give customers up-to-date and correct information 8. Consistently aim to meet and exceed performance and customer satisfaction goals Requirements: 1. Excellent spoken English communication skills 2. Strong listening and problem-solving abilities 3. Ability to stay calm under pressure and handle different customer temperaments professionally 4. Comfortable working in rotational shifts 5. Prior experience in a voice process or BPO is a plus Who can apply: Only those candidates can apply who: are from Mumbai only Salary: ₹ 2,00,000 - 5,50,000 /year Experience: 0 year(s) Deadline: 2025-06-14 23:59:59 Other perks: Cab/Transportation facility Skills required: English Proficiency (Spoken), English Proficiency (Written) and Effective Communication About Company: Wehire Talent Solutions is an HR recruitment company situated in Kandiwali West, Mumbai. We help candidates to help them find the ideal job.