Customer Care Executive – Fintech Industry (Calling Profile)

Job Title: Customer Care Executive – Fintech Industry (Calling Profile)

Job Location- Sector 66, Gurugram

Department: Customer Support / Operations

Salary: 25,000-35,000 PM

Industry: Fintech

Experience: 1–3 years of

Job Purpose:

The Customer Care Executive will act as the first point of contact for customers,

handling queries, complaints, and requests related to fintech products and services.

The role requires excellent communication, problem-solving skills, and the ability

to provide a seamless customer experience while ensuring compliance with financial

regulations.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, chat, or

social media.

• Assist customers with onboarding, account creation, KYC, wallet top-ups,

transactions, and issue resolution.

• Address queries related to payments, refunds, transaction failures and

service usage.

• Escalate complex cases to relevant internal teams (operations, risk,

compliance, technical support).

• Maintain accurate records of customer interactions in CRM systems.
• Educate customers about fintech products, new features, and best practices

for secure usage.

• Ensure all customer interactions adhere to company policies and regulatory

requirements.

• Meet individual and team KPIs, including response time, resolution time, and

customer satisfaction scores.

• Provide feedback to product and operations teams to improve customer

experience.

Required Skills Qualifications:

• Bachelor’s degree in Business, Finance, Communications, or related field

(preferred).

• 1–3 years of experience in customer service, preferably in fintech, banking,

or payments industry.

• Strong verbal and written communication skills.
• Ability to handle high-pressure situations with patience and professionalism.
• Familiarity with digital payments, wallets, UPI, cards, or banking processes.
• Proficiency in using CRM software, ticketing tools, and MS Office/Google

Workspace.

• Problem-solving mindset with attention to detail.
• Multilingual skills (as per region) will be an added advantage.

Interested candidates:

send their resume on this email ID: madhur@adrianaa.com

or

msg or call to HR Madhur Mishra - WtsApp no: + 91 8010768617.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• How much you rate yourself in 0/10 in English communication skills?
• What is your In Hand Salary per month?
• Are you a Immediate Joiner?

Experience:

• Customer Care Executive: 1 year (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person