Customer Care Executive

Job Description

A Customer Care Executive, also known as a Customer Service Representative, is responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive customer experience. They are the primary point of contact for customers, providing support and guidance through various communication channels like phone, email, and chat. Here's a more detailed look at the job description: Key Responsibilities: Handling Inquiries and Complaints: Customer Care Executives answer customer questions, address concerns, and resolve issues related to products or services. Providing Support: They offer guidance on product features, usage, and troubleshooting, ensuring customers can effectively utilize the product or service. Building Customer Relationships: They strive to create positive interactions and build rapport with customers, fostering loyalty and satisfaction. Escalating Issues: When necessary, they escalate complex issues to appropriate teams or management for further resolution. Maintaining Records: They maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions. Meeting Performance Goals: They may be expected to meet targets related to call handling, resolution times, and customer satisfaction. Skills and Qualifications: Strong Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers. Problem-Solving Skills: The ability to identify and resolve customer issues efficiently is crucial. Empathy and Patience: Customer Care Executives need to be empathetic and patient when interacting with customers, especially in challenging situations. Technical Skills: Some roles may require specific technical skills related to the products or services being supported. Computer Skills: Proficiency in using computer systems and customer relationship management (CRM) software is often required. Job Type: Permanent Pay: ₹8,331.07 - ₹24,904.41 per month Benefits: Food provided Schedule: Day shift Morning shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 7299237371