Customer Care Executive

MrMed is looking for Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels.

Location: T Nagar Chennai (Only work from office role)

Responsibilities:

- Handling customers’ query on products or the company via phone calls and chat channels, and making follow‑up outbound calls

- Resolving post dispatch issues of customers - eg delivery status, order tracking, returns and refunds

- Checking delivery status and coordinate with delivery partners regarding escalations and on-time delivery

- Developing and sustaining solid relationships with customers to encourage repeat purchases

- Escalating unresolved issues to team leads and persistent issues directly to senior management

Desired Profile:

· Bachelor’s degree in any field.

· 6 months to 2 years experience in customer support

· Excellent communication skills in English and Tamil

· Should possess a temperament for handling customers with care

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• T Nagar, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you currently live in Chennai? YES OR NO? (Please apply only if you are live in Chennai currently. Other cities applications will not be accepted)

Experience:

• customer support: 1 year (Preferred)

Language:

• Hindi (Required)
• Hindi fluently (Required)

Work Location: In person