1 years
2 - 3 Lacs
Posted:5 hours ago|
Platform:
On-site
Full Time
Role : Customer Support
Location: Gurgaon (wfo)
Working days: 6 days
Traveling expenses will be covered by company.
Must have your own bike and Laptop
Core Responsibilities
⦁ Handle end-to-end management of customer accounts.
⦁ Establish and maintain strong relationships with customers.
⦁ Act as the main point of contact for assigned customer accounts.
⦁ Respond to incoming customer inquiries and resolve issues promptly.
⦁ Identify and address customer concerns, resolving issues to the satisfaction of both the customer and the company.
⦁ Collaborate with internal teams to ensure timely resolution of customer problems.
⦁ Stay informed about the company's products and services.
⦁ Provide information to customers about product features, benefits, and usage.
⦁ Maintain accurate and detailed records of customer interactions and transactions.
⦁ Update customer account information as needed.
⦁ Measure and monitor customer satisfaction levels.
⦁ Implement strategies to enhance customer satisfaction and loyalty.
⦁ Communicate effectively with customers, both verbally and in writing.
⦁ Ensure clear and concise communication of account-related information.
⦁ Should be fluent in English & Hindi Language.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
Experience:
Cornerstone information technology
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